Customer-Initiated Cancellations

Notice Given	Cancellation Charge
More than 24 hours before trip	FREE — No charge
12–24 hours before trip	No charge (goodwill)
Less than 12 hours before trip	₹300 cancellation fee
No-show (driver arrived, customer unavailable)	₹500 or 20% of fare (whichever is lower)

How to Cancel

To cancel a booking, call or WhatsApp us at +91 99083 00718. Please have your name and trip date handy. We process cancellations immediately and confirm via WhatsApp.

MANA-Initiated Cancellations

In rare cases where MANA needs to cancel a confirmed booking (vehicle breakdown, driver emergency), we will:

Notify you as soon as possible via call and WhatsApp
Arrange an alternate vehicle wherever possible
Offer a full refund with no cancellation fee if alternate vehicle is not available

Special Circumstances

Cancellations due to natural disasters, extreme weather, government-declared emergencies, or road closures are not subject to cancellation charges. We will reschedule or refund as per customer preference.

Refunds

Since we operate on a pay-after-trip model (no advance payments in most cases), refunds typically apply only to pre-paid corporate accounts. Refunds are processed within 5 business days via the original payment method.

Rescheduling

Rescheduling is free of charge with at least 12 hours notice, subject to vehicle availability on the new date.